Contact and FAQ

Contact Us

We’re here to help!
If you have any questions about your order, our products, or shipping details, our support team is ready to assist you.

Email: support@heatedpro.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)
Response Time: Within 24–48 hours

For urgent inquiries, please include your order number in the subject line.
Your satisfaction is our top priority — we’ll make sure you get the support you need quickly and efficiently.

Frequently Asked Questions (FAQs)

1. How long does shipping take?
Orders usually take 7–15 business days to arrive, depending on your location. You’ll receive a tracking number once your order has been shipped.

2. Do you ship worldwide?
Yes, we offer worldwide shipping. Some regions may experience longer delivery times due to customs processes.

3. How do I wash my heated jacket?
Remove the power bank, close all zippers, and wash the jacket on a gentle cycle with cold water. Do not tumble dry.

4. Is the power bank included?
No, the power bank is not included. Any standard 5V USB power bank can be used with the jacket.

5. Can I return or exchange my item?
Yes! We offer a 30-day return policy for unused items in their original packaging.
Contact us at support@heatedpro.com to start your return or exchange process.

6. What if my jacket doesn’t heat up?
Check if your power bank is fully charged and properly connected. If the issue continues, contact our support team — we’ll help you troubleshoot or replace the item if necessary.